How to change voicemail on cisco phone

Pepperdine's unified messaging system, Unity, is provided for employees of the University. This message system allows employees to access voicemail messages through both the telephone and email. Students who wish to have a voicemail must complete a voicemail request form at OneStop.

Below are instructions to setting up the Unity system on your Cisco telephone. Once you have completed the setup process your voicemail box will be ready to receive messages.

Skip to a Specific Set Up:

There are three ways to accessing and setting up your voicemail:

• From your Cisco telephone
• From any campus telephone
• From an off campus telephone

Other Functions:

• Self Service Password Reset
• Support

Setting up voicemail from a Cisco telephone

1. From your telephone, pick up your receiver and press the voicemail button looks like an envelope with word "message" above it.
2. Enter the temporary passcode given to you by Network Services. (Or see instructions to reset your passcode yourself.)
3. The Unity system will prompt you to:
   • Record your name
   • Record a greeting
   • Set a new password (a minimum of 5-digits)
4. Once you have completed all the prompts your voicemail box is ready to receive messages.

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From any campus telephone

1. From a campus telephone, dial 4002 - (this is the extension to the Unity messaging system).
2. When the system answers with its welcome message, "Hello Unity messaging system..."
   1. Immediately press the star key (*)
   2. Enter your voicemail ID number (this will be the last four digits of your phone number or 4-digit extension) followed by #.
   3. Enter the temporary passcode given to you by Network Services. (Or see instructions to reset your passcode yourself.)
3. The Unity system will prompt you to:
   • Record your name
   • Record a greeting
   • Set a new password (a minimum of 5-digits)
4. Once you have completed all the prompts your voicemail box is ready to receive messages.

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From an off campus telephone

1. From an off campus phone dial 310.506.4002.
2. When the system answers with it's welcome message, "Hello Unity messaging system..."
   1. Immediately press the star key (*)
   2. Enter your voicemail ID number (this will be the last four digits of your phone number or 4-digit extension) followed by the pound key (#)
   3. Enter the temporary passcode given to you by Network Services. (Or see instructions to reset your passcode yourself.)
3. The Unity system will prompt you to:
   • Record your name
   • Record a greeting
   • Set a new password (a minimum of 5-digits)
4. Once you have completed all the prompts your voicemail box is ready to receive messages.

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Self Service Cisco Passcode Reset

1. Visit: https://voicemail.pepperdine.edu/ciscopca/home.do
2. Enter the following information:
   Your NetworkID and Pepperdine password
   Domain = student (for students)
   Domain = pepperdine (for non-students)
3. Click on "Cisco Unity Assistant."
4. On the main page, scroll down to the "Phone Password" fields. Enter a new 5-digit password in the "New Password" field; and re-enter it in the "Confirm New Password" field.
5. Click the "Save" button at the bottom of the screen.
6. Click the "Log Out" button on the upper right hand corner of the screen.

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Support

For support with setting up your voicemail account, please call the Pepperdine Help Desk at 310.506.4357 (HELP) or Toll free (USA): 866.767.8623 (24 hours per day/7 days per week).

Table Of Contents

Changing Greeting Settings

Cisco Unity Personal Greetings

Enabling, Recording, and Disabling a Greeting

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Cisco Unity allows you to record up to five personal greetings. You can enable as many greetings as you want, and you can specify how long you want a greeting enabled.

This chapter contains the following sections:

•Cisco Unity Personal Greetings

•Enabling, Recording, and Disabling a Greeting

Cisco Unity Personal Greetings

Table 16-1 describes the available greetings. Note that Cisco Unity plays the greetings that you enable for the applicable situation, while some greetings override other greetings when they are enabled.

Table 16-1 Cisco Unity Greetings 

Enable this greeting to play during a specific time period when you want to indicate special circumstances, such as when you are on vacation. (For example, "I will be out of the office until....")

As long as it is enabled, the alternate greeting overrides all other greetings.

Your Cisco Unity administrator specifies whether Cisco Unity transfers callers to your greeting without ringing your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when your alternate greeting is enabled. The Alternate Greeting page in the Cisco PCA indicates the caller options that your administrator has enabled for you. It is important to note that caller options do not apply when an outsider caller or another subscriber dials your extension directly.

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TipOther Cisco Unity subscribers also do not hear your alternate greeting when they send messages to you by phone. In addition to enabling your alternate greeting, consider re-recording your Cisco Unity voice name to let more people know when you are out of the office. Your recorded name plays when subscribers address messages to you and when callers look you up in directory assistance. See the "Changing Your Recorded Name" section.

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The Cisco PCA displays a reminder when you have your alternate greeting turned on. Depending on how Cisco Unity is set up, Cisco Unity may also play a prompt to remind you when your alternate greeting is enabled after you log on by phone.

Enable this greeting to indicate when you are on the phone. (For example, "I am currently on another line, please leave a message....")

As long as it is enabled, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy.

Note that not all phone systems provide the support necessary for the Cisco Unity busy greeting to work. For assistance, talk to your Cisco Unity administrator.

Enable this greeting to provide information that coworkers need to know. (For example, "I will be in conference room B until noon today....")

As long as it is enabled, the internal greeting overrides the standard and off-hours greetings, and plays only to callers within your organization when you do not answer your phone.

Note that not all phone systems provide the support necessary for the Cisco Unity internal greeting to work. For assistance, talk to your Cisco Unity administrator.

Closed (Off Hours)
Greeting

Enable this greeting if you want Cisco Unity to play a special greeting during the nonwork hours that your Cisco Unity administrator specified for your organization. (For example, "Sorry, I am not available to answer your call. Company office hours are...")

As long as it is enabled, the closed greeting overrides the standard greeting during nonbusiness hours.

This greeting plays during the work hours that your Cisco Unity administrator specified for your organization, or in other situations when no other greeting is enabled.

By design, the standard greeting cannot be disabled.

Cisco Unity prompts you to record the standard greeting when you enroll as a subscriber. (For example, "I am away from my desk right now...")

Enabling, Recording, and Disabling a Greeting

You can manage all five of your greetings by phone or from the Cisco Unity Assistant. When you enable a greeting, you specify how long you want it enabled. Cisco Unity will play the greeting in the applicable situation until the date and time that you specified arrives, and then the greeting is automatically disabled. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation. You can also enable a greeting to play indefinitely, which is useful when you enable a busy or a closed greeting.

You choose from one of the following sources to specify what callers hear when a greeting is enabled:

Cisco Unity plays a greeting that you record.

Cisco Unity plays a prerecorded greeting along with your recorded name (for example, "Sorry,is not available"). If you do not have a recorded name, Cisco Unity plays your extension instead.

When a greeting is enabled but not recorded, Cisco Unity plays a prerecorded system greeting.

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NoteRecording a greeting does not enable it.

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You can disable a greeting at any time. When a greeting is disabled, Cisco Unity no longer plays it, though the recording is not erased. (However, note that if you enable the system greeting when you already recorded a personal greeting, your personal greeting is no longer available by phone. Use the Cisco Unity Assistant to listen to and re-enable the last personal greeting that you recorded, or use either the phone or the Cisco Unity Assistant to record and enable a new personal greeting.)

This section contains several procedures. Do the applicable procedure to change your greetings by phone (when using standard or Optional conversation 1 styles) or from the Cisco Unity Assistant.

Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.

To Rerecord Your Current Greeting by Phone (Standard and Optional Conversation 1 Styles)

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Step 1Log on to Cisco Unity.

Step 2Press 4 1.

Step 3After Cisco Unity plays your current greeting, press 1 to rerecord it. Then use the following keys as you record.

Pause or resume

End recording

Table 16-2 Use These Keys Anytime

Cancel or back up

Help

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To Enable and Disable Your Alternate Greeting by Phone (Standard and Optional Conversation 1 Styles)

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Step 1Log on to Cisco Unity.

Step 2Press 4 1.

Step 3Press # to skip hearing your current greeting.

Step 4Press 2 to enable or disable your alternate greeting. (When your alternate greeting is enabled, pressing 2 disables it; when it is disabled, pressing 2 enables it.)

Step 5If you enabled your alternate greeting, either:

Press 1 to specify the day and time when you want Cisco Unity to disable it. When Cisco Unity prompts you to enter a time of day, enter it by using either the 12- or 24-hour clock format.

Or

Press 2 to enable it indefinitely.

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To Change Your Other Greetings by Phone (Standard and Optional Conversation 1 Styles)

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Step 1Log on to Cisco Unity.

Step 2Press 4 1.

Step 3Press # to skip hearing your current greeting.

Step 4Press 3 to edit settings for your other greetings. Then use the following keys to select the greeting that you want to change.

Standard greeting

Closed greeting

Alternate greeting

Busy greeting

Internal greeting

Step 5After Cisco Unity plays the greeting, use the following keys to change it.

(Re)record

Cancel or back up

Use system greeting

Help

Enable/Disable greeting

If you rerecord your greeting, use the following keys as you record.

Pause or resume

End recording

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To Change Your Greetings from the Cisco Unity Assistant

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Step 1In the Cisco Unity Assistant, on the menu bar, click Greetings.

Step 2Click the greeting you want to change.

Step 3To enable the greeting, skip to Step 4.

Or

Click Disabled to disable it. Then skip to Step 6.

Step 4Choose one of the following options:

•To enable the greeting to play indefinitely, click Enabled With No End Date and Time.

•To enable the greeting to play for a specified time, click Enabled Until, then enter the greeting expiration date. Cisco Unity will automatically disable the greeting on the day and at the time you specify.

Step 5Choose what callers hear when the greeting is enabled:

•To record your own greeting, click My Personal Greeting. Then, on the Media Master control bar, click Record and record your personal greeting with your chosen recording device:

How do I change my voicemail message on my phone?

Record a new greeting.

Open the Google Voice app ..

At the top left, tap Menu. Settings..

In the Voicemail section, tap Voicemail greeting..

Tap Record a greeting..

Tap Record ..

Record your greeting and when you're done, tap Stop ..

Choose what you want to do with the recording: To listen to the recording, tap Play. ..

How do I reset my voicemail PIN on my Cisco phone?

How do I reset the PIN on my Cisco Phone?.

Choose the Voicemail tab, then Choose the Launch Voicemail Inbox button..

Click on Messaging Assistant..

Choose the “Passwords” dropdown menu, then “Change PIN”.

Can I change my voicemail message?

To change the voicemail message on your Android phone, press and hold the number 1 on your phone keypad to reach your voicemail service. Then press 3 to go into your message options. Press 2 to record a greeting. Speak your message after the tone, and press the pound key to end recording.