Why does my iphone keep going offline

If you encounter this error message your device is not receiving an internet connection. We can help. Some troubleshooting steps you will need to take include: 

• Check the Airplane Mode setting to be sure it's turned OFF
• Check the mobile data setting to be sure it's turned ON
• Redo APN configuration steps

Read our iPhone troubleshooting steps article for help with these steps. 

This information applies to the Legacy SIM card
The serial number on your SIM card (called the ICCID number) begins with 89011

What this error message means

After activating your iPhone, you may get the following error message: “The internet connection appears to be offline”. This will typically occur when your phone or SIM card has not yet been activated. To fix this problem, please complete the following steps.

If you purchased a FreedomPop phone, or activated one as BYOD, please take a look at the upcoming section.

If you instead, purchased a FreedomPop SIM card, please click here to skip down to the next section.

If you have a Sprint (CDMA) phone:

If you have purchased a FreedomPop phone, your device is running on the Sprint network. This device requires a SIM card to function properly. However, keep in mind, the Sprint SIM card does not affect your ability to call or text, it affects your 4G signal. Please click here if you’d like to know more about CDMA SIM cards.

Again, this section does not apply to you if you have an LTE SIM card. If you have an LTE FreedomPop SIM card, please proceed to the next section for troubleshooting steps.

Make sure the device is activated first:

Step 1: Open the FreedomPop application

Step 2: Tap My Account tab > scroll down > logout

Step 3: Tap 'Activate your FreedomPop Device or SIM' > follow instruction to activate the phone

Now, troubleshoot the problem

Step 1: Connect your phone to a Wi-Fi network

Step 2: Tap your phone Home button once to go to your phone home screen

Step 3: Tap on the green phone icon -- NOT your FreedomPop application

(if you cannot find it, swipe right once you are at the Home screen and locate the search bar at the top of the screen. In the Search bar, type in 'Phone')

Step 4: Dial ##873283# and then tap on 'Starting Service Update

Step 5: Wait until you see 'Service Update complete'

Step 6: Go back to the FreedomPop application and login again

Step 7: Try calling & texting again to see if the problem is resolved

Next, enable Cellular Data

Step 1: Go to Settings

Step 2: Go to the FreedomPop application

Step 3: Make sure Cellular Data is enabled

If you are still experiencing problems, please complete the following troubleshooting steps:

Step 1: Go to phone Settings app

Step 2: Tap on General

Step 3: Tap on Reset, then tap Reset All Settings

Please try once again to call or text, to see if the problem has been resolved. If you are still unable to use your device, you will need the help of a FreedomPop representative, please click here to learn how to get in touch with us.

The iPad may produce an error message along the lines of "Internet Connection Is Offline," "Network Error" or "Wi-Fi Connection Is Not Available" if there's an Internet service connection problem. The message means the iPad can't connect to the Internet. The message can pop up when the iPad attempts to use Wi-Fi or cellular service and could be the fault of any device or service in the network setup.

Troubleshoot the IPad

1. The iPad itself could be the culprit of the failed Internet connection because of a bad setting or a hardware malfunction. Make sure the Wi-Fi option is turned on in the "Settings" menu and the iPad is within range of the access point. Confirm that the cellular option is turned on in Settings as well on cellular-equipped iPads. Turn off Airplane Mode, which disables all wireless communications for the device. Apple recommends you restart the iPad when you have network connectivity issues and then reset it by holding the "Sleep/Wake" and "Home" buttons simultaneously for 10 seconds if the restart doesn't resolve the problem. Instructing the iPad to forget its default connections and then reconnecting the device to the Wi-Fi network may also fix the error.

Troubleshoot the Connection

1. Restarting local routers and modems at your office can work around many Internet connectivity errors. Check the modem's indicator lights to see if the Internet connection is online. If the connection is down, the iPad will produce offline error messages. Faulty hardware such as bad cable splits can also cause rolling service outages.

   Why does my iPhone keep saying you are currently offline?

   After activating your iPhone, you may get the following error message: “The internet connection appears to be offline”. This will typically occur when your phone or SIM card has not yet been activated.

   How do I stop my iPhone from disconnecting from my Wi

   iPhone keeps disconnecting from Wi-Fi.

   Update your iPhone, iPad, or iPod touch..

   Restart your iPhone..

   Restart your Wi-Fi network. ... .

   Reset your network settings in Settings > General > Reset > Reset Network Settings..

   How do I get my iPhone back online?

   Connect iPhone to the internet.

   Go to Settings > Wi-Fi, then turn on Wi-Fi..

   Tap one of the following: A network: Enter the password, if required. Other: To join a hidden network, enter the name of the network, security type, and password..

   Why does my phone keep kicking me off Wi

   Too many saved wireless networks on your Android phone is another reason for sudden Wi-Fi disconnects. Revisit the internet connections screen and remove any previously-connected networks that you no longer need.