(888) 863-8768 MetroPCS Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(800) 316-2075
To Get Premium Handset Protection
Legal:
(425) 383-4000
Copyright Infringement Inquiries
MetroPCS Emails:
Customer Service
T-Mobile Closed Captioning
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
MetroPCS Contact Information
Corporate Office Address:
T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue, Washington 98006
United States
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
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MetroPCS Rating Based on 757 Reviews
Rating details
2.0 more details
Diversity of Products or Services
Rating Details
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Exchange, Refund and Cancellation Policy
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Rating trend
Summary of MetroPCS Customer Service Calls
32.4K TOTAL
CALLS
06:13 AVG CALL
DURATION
11% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MetroPCS Customer Service?
Payments and Charges Question:
- 1d ago “Payment arrangement”
- 1d ago “Billing issue”
- 1d ago “To pY my bill”
Product/ Service Question:
- 10h ago “Wifi isn't working”
- 1d ago “Trying connect internet box”
- 1d ago “My phone is not working”
Request for Information Question:
- 13h ago “I need to find out how many gigabytes my TCL20xe phone has”
- 14h ago “To see how much is a iPhone SE”
- 4d ago “Lost phone. How to claim insurance”
Staff Question:
- 1d ago “Service issues”
- 2d ago “My service is shut down”
- 3d ago “Temporarily suspend service”
Account Question:
- 18h ago “I need my account number”
- 20h ago “Need to pay my balance”
- 1d ago “Need my account number”
Activation/ Cancellation Question:
- 13h ago “To cancel my service or my phone the phone is broke”
- 1d ago “Para cancelar una linea”
- 2d ago “Activation”
Cards Question:
- 3d ago “My SIM card is locked”
- 3d ago “I need my pin number”
- 6d ago “Transfer PIN number”
Return/ Replace Question:
- 6d ago “I want to replace my phone”
- 22d ago “Exchange phone”
- 1M ago “To get help changing to new phone”
Shipping and Delivery Question:
- 1M ago “Need to get the porting pin and my account number”
- 1M ago “Tracking my order”
- 1M ago “Tracking”
Refund Question:
- 25d ago “Refund on my bill”
- 1M ago “I want a refund on my bill”
- 1M ago “Refund”
Employment Question:
- 5M ago “Need copy of w2 year 2020”
- 1Y ago “I need to switch phone because my screen is cracked too bad and it's not functioning properly. I don't have the money to switch at a store cause I don't get paid for two weeks. So could you please be so kind as to wave this fee and switch my phone”
- 1Y ago “Pay stubs”
Website/ Application Question:
- 7M ago “Yo give my EBB Application number”
- 9M ago “Ebb sitee of metro app does not work”
- 1Y ago “Application”
Other Question:
- 9h ago “Transfer I want to change my phone number to another Sam forward it”
- 12h ago “To speak with them”
- 16h ago “Switch lines”
About
Top MetroPCS Services
Phone Service, Customer Care, Phone Plan
Top MetroPCS Products
Account, Warranty, Website
MetroPCS Pros and Cons
Pros: I used to like your company, Price, Phone promotions, No contract, But i am done
Cons: Customer service, Service, Unprofessional service, Unable to use cell phone, Metro pcs
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Summary
MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.
MetroPCS is ranked 189 out of 1608 in Telecommunications category
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