Call center customer service representative job description for resume

Experience Experience

Call Center Customer Service Representative

Chicago, IL

Cartwright-Dooley

Chicago, IL

Call Center Customer Service Representative

• Recommend ways to improve processes and better manage expenses
• Answer inbound calls within guidelines/goals established by the client and contact center management
• Receive and track H&WS work order requests and dispatch work orders to maintenance staff
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Proactive response to inquiries from patients, Providers, and internal medical personnel
• Answering inbound calls from our valued members and assisting them with their inquiries
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules

Contact Call Center Customer Service Representative

Philadelphia, PA

Halvorson and Sons

Philadelphia, PA

Contact Call Center Customer Service Representative

• Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers
• Performs other duties as assigned
• Recommend alternative banking products and/or make referrals to other departments
• Provide information on bank products as requested by the customer
• May perform system testing
• Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures
• May answer customer telephone banking inquiries via email

Customer Care Call Center Customer Service Representative

Houston, TX

Hoeger, Becker and Braun

present

Houston, TX

Customer Care Call Center Customer Service Representative

present

• Provide directions and general assistance
• Keep customer informed about progress by checking the status of work orders in customer record system
• Adhere to quality standards, meeting sales and performance goals set by management
• Provide assistance/support to other areas of the business
• This position will also assist in scheduling shop workload
• Make outgoing calls- callback management and miscellaneous calls as assigned
• Send and receive tasks to Provider offices to assist patient with access to medical care

Education Education

Bachelor’s Degree in Commitment

Bachelor’s Degree in Commitment

Indiana University

Bachelor’s Degree in Commitment

Skills Skills

• Dependable, reliable and able to perform duties with minimal supervision
• Ability and Knowledge of Basic Computer Skills
• Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
• Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy
• Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
• Total Rewards Benefits Package including 401K (up to 6% company match),Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM
• Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations
• At least three years life insurance and/or annuity contract experience in a call center, new business or in-force customer service role or comparable insurance or financial services experience
• Thorough knowledge of annuity and life products and processes, especially for fixed and indexed annuity products and current tax laws and regulations as applied to life and/or annuity policies and contracts
• Total Rewards Benefits Package including 401K (up to 6% company match), company funded pension plan, Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM