Welcome federal employees
get the best out of your benefits
Contact us
Blue Shield Member Services
(800) 880-8086
7 a.m. - 7 p.m. | Monday - Friday, Pacific time
Blue Cross and Blue Shield Customer Service
(800) 824-8839
8 a.m. - 8 p.m. | Monday - Friday, Pacific time
FREE virtual events
Go to our Virtual Events Dashboard to learn about the events we offer:
- Pre-retirement Seminars
- New Employee Orientations
- Wellness Seminars
Bookmark our Virtual Events Dashboard to stay connected. New events are always being added, so check back often.
Your 2022 plan offerings
New Employee Resources
New employee orientation presentations
Watching these presentations will help you, as a new federal employee learn more about federal benefit plans and our plan options. NOTE: For Blue Shield Access+ HMO plan see 2022 Service Area Availability
Chat with a representative
We're here to help you feel confident about your health plan choice.
Schedule an appointment online and chat live with one of our representatives.
Make an informed decision
Watch these brief Blue HowTo videos to learn the basics of health insurance, common health plan terms, health plan options and programs based on your healthcare needs.
Discover which plan option is right for you
Learn about our Blue Shield Access+ HMO plan
Our interactive video will help you learn about your Blue Shield health plan option.
- Select topics that interest you
- Find network doctors
- Learn about programs and services
AskBlue - which Blue Cross and Blue Shield PPO plan option is right for you
Try our AskBlueSM simple Interactive product selection tool to get a plan recommendation based on your healthcare needs.
Get a dental or vision plan recommendation
Access+ HMO is a registered trademarks of Blue Shield of California. Blue Shield and the Shield symbol are registered trademarks of the BlueCross BlueShield Association, an association of independent Blue Cross and Blue Shield plans.
The Blue Shield of California Access+ HMO complies with all applicable Federal civil rights laws, to include both Title VII and Section 1557 of the ACA. Pursuant to Section 1557 the Blue Shield of California Access+ HMO does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex (including pregnancy and gender identity).
The Blue Cross® and Blue Shield® words and symbols and BCBS FEP DentalSM are all trademarks owned by Blue Cross Blue Shield Association.
The Blue Cross® and Blue Shield® words and symbols and BCBS FEP VisionSM are all trademarks owned by Blue Cross Blue Shield Association.
The Blue Cross and Blue Shield Federal Employee Program (FEP) provides health insurance to the federal employee workforce. If you are an FEP member, or are looking for more information about their plans, visit FEPblue.org.
You can use the FEP website to:
- Access benefit information and a variety of self-service tools, including secure member messaging
- Enroll in incentive & wellness programs and earn rewards via MyBlue Account
- Take advantage of numerous discount programs
- Order an ID card
- View and/or print Explanations of Benefits (EOB)
- Download the current Service Benefit Plan Brochure or order a printed copy
- View or create a provider directory
Blue Cross Vermont FEP Contact Information
24/7 Nurse Hotline | (888) 258-3432 |
Blue Cross Vermont Customer Service | Phone: (800) 328-0365 Email: |
Pharmacy Customer Service | (800) 624-7890 |
Mail Order Customer Service | (800) 262-7890 |
Blue Cross Vermont FEP Account Representative | |
Office of Personnel Management for Retirees | Phone: (888) 767-6738 Email: |
Case Management Program
Monday - Friday 8 a.m. - 5 p.m. EST
Phone | 1-888-234-2415 |
Monday - Thursday 8 a.m. - 4:30 p.m. | Friday, 8 a.m. - 3 p.m. EST
Phone | 1-800-222-4739 |
Monday - Friday 8 a.m. - 5 p.m. EST
Phone | 1-888-392-3506 |
Monday - Friday, 8 a.m. - 4:30 p.m. EST
Phone | 1-984-364-3798 |