There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems. Show
Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data:
Two-step verification is more secure than just a password, because two-step verification requires something you know plus something you have. No hacker has your physical phone. Important: If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in the Azure AD documentation. This content can help you with your work or school account, which is the account provided to you by your organization (for example, [email protected]). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), see Turning two-step verification on or off for your Microsoft account. I don't have my mobile device with meIt happens. You left your mobile device at home, and now you can't use your phone to verify who you are. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. If so, you can use this alternative method now. If you never added an alternative verification method, you can contact your organization's Help desk for assistance.
I can't turn two-step verification off
My device was lost or stolenIf you've lost or had your mobile device stolen, you can take either of the following actions:
We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. The Help desk can make the appropriate updates to your account. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in. I can't sign in after multiple attemptsAzure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. If you suspect someone else is trying to access your account, contact your administrator. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. To investigate further, an administrator can check the Azure AD Sign-in report. I'm not receiving the verification code sent to my mobile deviceNot receiving your verification code is a common problem. The problem is typically related to your mobile device and its settings. Here are some suggestions that you can try. Suggestion Guidance Use the Microsoft authenticator app or Verification codes You are getting “You've hit our limit on verification calls” or “You’ve hit our limit on text verification codes” error messages during sign-in. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. This limitation does not apply to the Microsoft Authenticator or verification code. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. Restart your mobile device Sometimes your device just needs a refresh. When you restart your device, all background processes and services are ended. The restart also shuts down the core components of your device. Any service or component is refreshed when you restart your device. Verify that your security information is correct Make sure your security verification method information is accurate, especially your phone numbers. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. To make sure your information is correct, see the instructions in the Manage your two-factor verification method settings article. Verify that your notifications are turned on Make sure your mobile device has notifications turned on. Ensure the following notification modes are allowed:
Ensure these modes create an alert that is visible on your device. Make sure you have a device signal and Internet connection Make sure your phone calls and text messages are getting through to your mobile device. Have a friend call you and send you a text message to make sure you receive both. If you don't receive the call or text, first check to make sure your mobile device is turned on. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. You'll need to talk to your provider. If you often have signal-related problems, we recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. Turn off Do not disturb Make sure you haven't turned on the Do not disturb feature for your mobile device. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Refer to your mobile device's manual for instructions about how to turn off this feature. Unblock phone numbers In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. Check your battery-related settings If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Try turning off battery optimization for both your authentication app and your messaging app. Then try to sign in to your account again. Disable third-party security apps Some phone security apps block text messages and phone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. I'm not being prompted for my second verification informationYou sign in to your work or school account by using your user name and password. Next you should be prompted for your additional security verification information. If you are not prompted, maybe you haven't yet set up your device. Your mobile device must be set up to work with your specific additional security verification method. Maybe you haven't set up your device yet. Your mobile device has to be set up to work with your specific additional security verification method. For the steps to make your mobile device available to use with your verification method, see Manage your two-factor verification method settings. If you know that you haven't set up your device or your account yet, you can follow the steps in the Set up my account for two-step verification article. I have a new phone number and I want to add itIf you have a new phone number, you'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in the Add or change your phone number section of the Manage your two-factor verification method settings article. I have a new mobile device and I want to add itIf you have a new mobile device, you'll need to set it up to work with two-factor verification. This is a multi-step solution:
Optional steps:
I'm having problems signing in on my mobile device while travelingYou might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. It's also possible that your mobile device can cause you to incur roaming charges. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. I can't get my app passwords to workApp passwords replace your normal password for older desktop applications that don't support two-factor verification. First, make sure you typed the password correctly. If that doesn't fix it, try creating a new app password for the app. Do this by creating the app passwords using the My Apps portal as described in Manage app passwords for two-step verification. I didn't find an answer to my problemIf you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. How do I get rid of twoTurn off 2-Step Verification. On your Android phone or tablet, open your device's Settings app Google. Manage your Google Account.. At the top, tap Security.. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.. Tap Turn off.. Confirm by tapping Turn off.. Why is twoIf the icon is blue, the user has two-factor authentication turned on and has generated a set of backup codes. If the icon is grey, the user has turned on two-factor authentication, but no backup codes have been generated.
How do I disable my Apple ID 2 factor authentication 2022?This high-level security option is available for both users- Android as well as iPhone.. Go to “Settings”. ... . Here you go, click on “Two-factor authentication”.. Tap on the “Continue” button.. Insert your phone number to get verification codes and click on “Next”.. How do I turn off twoGo to Settings > [your name]. A list of the devices associated with your Apple ID appears near the bottom of the screen. To see if a listed device is trusted, tap it, then look for “This device is trusted and can receive Apple ID verification codes.” To remove a device, tap it, then tap Remove from Account.
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