- 1-800-869-3557
- 24 Hours 7 Days of Week (24/7)
- 16 mins wait
Call this phone number to talk to a Wells Fargo customer service representative, available 24/7. For information regarding credit cards, online banking support, mortgage information, home equity, commercial and business banking details, auto loans, investment, insurance and business, please use the phone numbers given below for specific departments.
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You have questions, we have answers
- Personal Loans
- Auto Loans
Top Questions
What information do I need to provide to apply for a loan?
How much can I apply for and what loan terms are available?
We offer personal loans ranging from $3,000 to $100,000.
- 12 – 36 months for personal loans ranging from $3,000 to $4,999.
- 12 – 84 months for personal loans ranging from $5,000 to $100,000.
What are your current interest rates?
How long does it take to receive a credit decision?
You could have a quick credit decision, typically the next day.
For most applications, you can track your application status online if you share your email address with us at the time of application. We'll send you an email telling you how.
More Information
- More Personal Loans FAQs
Top Questions
How do I make a payment?
You have many options for making payments.
Set up automatic payments
You decide which savings or checking account you would like the money to come from each month. There is no charge for enrollment, and you can easily change or cancel the automatic payments online.
To set up automatic payments, sign on, select your auto loan from Account Summary, and then select Enroll in Autopay. You can also call us at 1-800-289-8004 or download the automatic loan payments authorization (PDF), complete the form, and return by mail or fax.
If you would like to change or cancel your automatic payments, please allow at least 3 business days before the automatic payment is scheduled to withdraw.
Pay Online
Sign on and select your auto loan from Account Summary. You can make a payment immediately or schedule a payment up to 30 days in advance. Not enrolled in Wells Fargo Online®? Enroll now.
Pay by phone
Call 1-800-289-8004, 24 hours a day, 7 days a week to use our automated system.
Pay by mail
Make your check or money order payable to Wells Fargo Auto. Be sure to fill in all sections of a money order. (Do not send cash.) Write your account number on your check or money order. Mail your payment to:
Wells Fargo Auto
PO Box 17900
Denver, CO 80217-0900
Pay in person
You can make payments at any Wells Fargo banking location at no charge, and a Wells Fargo account is not required.
Other ways to pay
- MoneyGram® - Include your 10-digit Wells Fargo Auto account number and Receive Code 1815. Please note: third-party fees may apply.
- Western Union® - Include your 10-digit Wells Fargo Auto account number, Western Union City Code CATX, and State Code TX. Please note: third-party fees may apply.
How do I set up, change, or cancel automatic loan payments?
To set up automatic payments, sign on, select your auto loan from Account Summary, and then select Enroll in Autopay. You can also call us at 1-800-289-8004 or download the automatic loan payments authorization (PDF), complete the form and return by mail or fax.
If you would like to change or cancel your automatic payments, please allow at least 3 business days before the automatic payment is scheduled to withdraw. Sign on, select your auto loan from Account Summary, and select Make a Payment. From the payments menu, select Automatic Loan Payment, and then change or cancel. You can also call us at 1-800-289-8004.
How do I enroll in online statements?
Sign on and select your auto loan from Account Summary. Select Manage delivery preferences and change your preference from U.S. Mail to eStatement. You can view, download, and print up to 12 months of statements.
How do I change my payment due date?
Before you apply for a due date change, you'll need to meet the following criteria:
- You've made the first payment on your auto loan.
- Your requested payment due date should not be more than 15 days from your existing payment due date. For example, if your existing due date is the 5th of the month, you can change it to the 20th of the month, or any day in between.
- This is your first payment due date change. (You're allowed one payment due date change for the entire term of the loan.)
- Your account is current or no more than 10 days past due.
- Your loan has a fixed interest rate.
If you change your due date, your loan maturity date will be adjusted. Your monthly payment amount will remain the same.
To request a due date change:
Online
Sign on, select your auto loan from Account Summary, and then select Change payment due date. Review the criteria and continue, if you are eligible. Select your desired new payment date and submit.
How do I pay off my auto loan?
There are several ways to pay off your loan:
Online
Sign on to your account, select your auto loan from Account Summary, and then Get payoff quote. From the payoff quote, select Payoff Loan.
- Make your check or money order payable to Wells Fargo Auto.
- Write "Payoff" on the memo line of the check or money order, and include your 10-digit account number or 17-digit vehicle identification number (VIN).
- Mail your payoff to:
Wells Fargo Auto
PO Box 17900
Denver, CO 80217-0900Mail an overnight payoff to:
Lockbox Services 17900
Wells Fargo Auto
1750 Lincoln St.
Denver, CO 80274-0002
Wire transfer
Use the following information for a wire transfer, and include your 10-digit account number or processing may be delayed.
Bank
Name: Wells Fargo Bank
Bank ABA Routing # – Domestic: 121000248
Bank ABA Routing # – International: WFBIUS6S
Beneficiary Account Name: Wells Fargo Auto
Beneficiary Account #: 01541881620717
Physical Address: MAC S3983-01J, 420 Montgomery St., San Francisco, CA 94104
Originator to Beneficiary Information: Account holder’s 10-digit account number and the
account holder’s name as it is listed on the account
Branch
You can pay off your loan at any Wells Fargo banking location at no charge, and a Wells Fargo account is not required.
MoneyGram or Western Union
MoneyGram and Western Union may be an option; however, transaction limits vary, and third-party fees may apply. Please contact them for more information.
- MoneyGram® - Include your 10-digit Wells Fargo Auto account number and Receive Code 1815.
- Western Union® - Include your 10-digit Wells Fargo Auto account number, Western Union City Code CATX, and State Code TX.
More Information
- Auto Loans
- Auto Loan FAQs