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A prepaid wireless service in the United States that is part of T-Mobile US, Inc.
12920 S.E. 38th Street
Bellevue, WA 98006
//www.metropcs.com
Phone Contacts
Main: (214) 570-5800
Customer Service: *611 from your MetroPCS phone
Toll Free: (888) 863-8768
Email Contacts
[email protected]
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary
Contact
David Carey
Executive Vice President of Corporate Services
12920 SE 38th Street Street
Bellvue, WA 98006
[email protected]
Secondary Contact
Callie Field
Sr. Vice President Customer Service
12920 S.E. 38th Street
Bellevue, WA 98006
[email protected]
Chief Executive
Mike Sievert
President and CEO
2250 Lakeside
Blvd
425-378-4000
[email protected]
Last updated: July 4, 2022.
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Location & Hours
1169 Elizabeth Ave
Elizabeth, NJ 07201
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Amenities and More
Accepts Credit Cards
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Frequently Asked Questions about Metro PCS
What forms of payment are accepted?
Metro PCS accepts credit cards.
How is Metro PCS rated?
Metro PCS has 1 stars.
(888) 863-8768 MetroPCS Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(800) 316-2075
To Get Premium Handset Protection
Legal:
(425) 383-4000
Copyright Infringement Inquiries
MetroPCS Emails:
Customer Service
T-Mobile Closed Captioning
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
MetroPCS Contact Information
Corporate Office Address:
T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue, Washington 98006
United States
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
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MetroPCS Rating Based on 757 Reviews
Rating details
2.0 more details
Diversity of Products or Services
Rating Details
Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
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Rating stats
Rating trend
Summary of MetroPCS Customer Service Calls
32.5K TOTAL
CALLS
06:12 AVG CALL
DURATION
11% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MetroPCS Customer Service?
Payments and Charges Question:
- 15h ago “Payment issue”
- 1d ago “Billing”
- 1d ago “Paying bill”
Product/ Service Question:
- 10h ago “My phone is not working right I just pay a nill”
- 1d ago “Phone not working”
- 1d ago “My screen is broken on my phone”
Request for Information Question:
- 11h ago “Need help concerning my recent visit to a MetroPCS store”
- 3d ago “Need help unlocking a device”
- 4d ago “Find out how to open a new line”
Staff Question:
- 13h ago “Mservice”
- 1d ago “Temporarily suspend service”
- 3d ago “Rude person sold me a phone I did not ask for at the store. They told me it was free and then he charged me”
Account Question:
- 3d ago “I need my account information”
- 3d ago “I want to make this phone my out here account number”
- 4d ago “To try and change the name on my MetroPCS account”
Activation/ Cancellation Question:
- 3d ago “Activate a phone”
- 5d ago “Activation”
- 7d ago “To cancel my service or my phone the phone is broke”
Cards Question:
- 4h ago “Active my sim card”
- 3d ago “Need sim card cancelled”
- 10d ago “My SIM card is locked”
Return/ Replace Question:
- 13d ago “I want to replace my phone”
- 29d ago “Exchange phone”
- 1M ago “To get help changing to new phone”
Shipping and Delivery Question:
- 1M ago “Need to get the porting pin and my account number”
- 1M ago “Tracking my order”
- 1M ago “Tracking”
Refund Question:
- 1M ago “Refund on my bill”
- 1M ago “I want a refund on my bill”
- 1M ago “Refund”
Employment Question:
- 5M ago “Need copy of w2 year 2020”
- 1Y ago “I need to switch phone because my screen is cracked too bad and it's not functioning properly. I don't have the money to switch at a store cause I don't get paid for two weeks. So could you please be so kind as to wave this fee and switch my phone”
- 1Y ago “Pay stubs”
Website/ Application Question:
- 7M ago “Yo give my EBB Application number”
- 9M ago “Ebb sitee of metro app does not work”
- 1Y ago “Application”
Other Question:
- 13h ago “My phone is off”
- 14h ago “Suspended one of my phone lines”
- 23h ago “Want to switch phones”
About
Top MetroPCS Services
Phone Service, Customer Care, Phone Plan
Top MetroPCS Products
Account, Warranty, Website
MetroPCS Pros and Cons
Pros: I used to like your company, Price, Phone promotions, No contract, But i am done
Cons: Customer service, Service, Unprofessional service, Unable to use cell phone, Metro pcs
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Summary
MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.
MetroPCS is ranked 190 out of 1609 in Telecommunications category
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