Ipad pro not turning on or charging

iPad not charging or charging slowly? Whether you’re having issues with a particular charging cable, multiple cables/chargers, or intermittent trouble, follow along for 6 solutions to fix an iPad that won’t juice up normally.

Depending on which iPad you have, it either uses a Lightning or USB-C cable to charge. Both are reversible so you can use either side of the cable.

Below we’ll cover the most common issues that can keep your iPad from charging as designed.

Note: Modern iPads come with a 20W power adapter in the box. If you use a less powerful one it will charge slower than normal.

iPad not charging: 6 solutions

1. Make sure your iPad isn’t overheated or too cold
   • 32º to 95º F is the ambient temperature range suited for iPad
2. Try charging with the reverse side of the Lightning or USB-C cable that you normally use with a power adapter plugged into a wall outlet you’re certain is working
   • Apple says you may need to leave it plugged in for 30 minutes, but you’ll normally see if it’s charging within 5-10 minutes of being plugged in
3. If it’s still not charging, try a second cable/power adapter if you have one and/or a different outlet
4. Check the Lightning or USB-C port for build-up or debris
   • Use a magnifying glass or an iPhone camera if you need help seeing inside the port
   • If you do see lint, debris, etc. be careful removing it as the charging pins can be damaged – gently using a plastic dental pick can be effective
   • If you’re not comfortable cleaning out the charging port, take your iPad to an Apple Store, Apple Authorized Service Provider, or get in touch with Apple Support
5. If you happen to have an iPad Air or iPad Pro with a Magic Keyboard, attach your iPad to the keyboard and plug in your cable to the side of the Magic Keyboard – shown in image below
6. Force restart your iPad
   • iPad without a Home button: Press and quickly release the volume button nearest the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until your iPad restarts.
   • iPad with a Home button: Press and hold both the top/side button and the Home button until you see the Apple logo.

If your iPad still isn’t charging or responding to the force restart, head to an Apple Store, Apple Authorized Service Provider, or get in touch with Apple Support.

Thanks for reading our guide on what to do if find your iPad not charging!

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Guides

iPad

Apple's tablet debuted in 2010. Since the original version, it's expanded into multiple screen sizes and Pro and non-Pro options.

How To

A collection of tutorials, tips, and tricks from the 9to5Mac team helping you fix and get the most out of your favorite gear.

About the Author

Michael Potuck

@michaelpotuck

Michael is an editor for 9to5Mac. Since joining in 2016 he has written more than 3,000 articles including breaking news, reviews, and detailed comparisons and tutorials.

Your iPad isn’t turning on and you don’t know why. You’re pressing and holding the power button, but nothing’s happening. In this article, I’ll explain why your iPad won’t turn on and show you how to fix the problem for good!

Table Of Contents

1. Why Won’t My iPad Turn On?
2. Hard Reset Your iPad
3. Check Your iPad’s Charger
4. Check Your Charging Cable
5. Is There An Issue With The Display?
6. Advanced Troubleshooting Steps
7. Reapir Options
8. Conclusion

Why Won’t My iPad Turn On?

Your iPad won’t turn on because it’s software has crashed or its display has been damaged. First, we’ll help you troubleshoot for a software crash, then show you how to determine whether or not your iPad needs to be repaired!

Hard Reset Your iPad

A lot of the time, an iPad won’t turn on because its software crashed. This can make it appear like your iPad isn’t turning on, when in fact it was really on the entire time!

Hard resetting your iPad will force it to quickly turn off and back on. Simultaneously press and hold the Home button and the power button until you see Apple’s logo appear directly on the center of the screen. Your iPad will turn back on shortly after!

If your iPad doesn’t have a Home button, quickly press and release the volume up button, quickly press and release the volume down button, then press and hold the Top button until the Apple logo appears on the screen.

Note: Sometimes you have to press and hold both buttons (iPads with a Home button) or the Top button (iPads without a Home button) for 20 – 30 seconds before the Apple logo will appear.

If The Hard Reset Worked…

If your iPad turned on after you performed the hard reset, you’ve identified that a software crash was causing the problem. A hard reset is almost always a temporary solution to a software crash because you haven’t actually fixed what caused the problem in the first place.

It’s a good idea to back up your iPad immediately. This will save a copy of everything on your iPad, including your photos, videos, and contacts.

After backing up your iPad, skip down to the Advanced Software Troubleshooting Steps section of this article. I’ll show you how to address a deeper software problem by Resetting All Settings or putting your iPad in DFU mode, if necessary.

Backing Up Your iPad

You can back up your iPad using your computer or iCloud. The program you use to back up your iPad to your computer depends on the type of computer you have and what software it’s running.

Back Up Your iPad Using Finder

If you have a Mac running macOS Catalina 10.15 or newer, you’ll back up your iPad using Finder.

1. Connect your iPad to your Mac using a charging cable.
2. Open Finder.
3. Click on your iPad under Locations.
4. Click the circle next to Back up all of the data on your iPad to this Mac.
5. Click Back Up Now.

Back Up Your iPad Using iTunes

If you have a PC or a Mac running macOS Mojave 10.14 or older, you’ll use iTunes to back up your iPad.

1. Connect your iPad to your computer using a charging cable.
2. Open iTunes.
3. Click on the iPad icon in the upper left-hand corner of iTunes.
4. Click the circle next to This computer under Backups.
5. Click Back Up Now.

Back Up Your iPad Using iCloud

1. Open Settings.
2. Tap on your name at the top of the screen.
3. Tap iCloud.
4. Tap iCloud Backup.
5. Turn on the switch to iCloud Backup. You’ll know the switch is on when it’s green.
6. Tap Back Up Now.
7. A status bar will appear telling you how much time is remaining until the backup is complete.

Note: Your iPad needs to be connected to Wi-Fi in order to back up to iCloud.

Check Your iPad’s Charger

Sometimes iPad’s won’t charge and turn back on depending on the charger you plug it into. There have been documented examples of iPads charging when plugged into a computer, but not a wall charger.

Try using multiple different chargers and see if your iPad begins to turn back on. Generally speaking, your computer is the most reliable charging option. Make sure to also try all the USB ports on your computer, just in case one isn’t working properly.

Check Your Charging Cable

If your iPad died and isn’t turning back on, it’s possible that there’s a problem with your charging cable. Charging cables are susceptible to fraying, so closely inspect both ends of your cable for any abnormalities.

If you can, try borrowing a cable from a friend and see if your iPad will turn back on. If you need a new charging cable, check out the ones in our Storefront on Amazon.

Does Your iPad Say “This Accessory May Not Be Supported”?

If your iPad says “This Accessory May Not Be Supported” when you plug in your charging cable, the cable probably isn’t MFi-certfied, which can cause damage to your iPad. Check out our article on cables that aren’t MFi-certified to learn more.

Is There An Issue With The Display?

If your charging cable is fine, plug your iPad into your computer. Is iTunes recognizing your iPad?

If it is, back it up right away. In the event that your iPad has a major hardware problem, you don’t want to run the risk of losing all of your important information.

If your iPad is being recognized by iTunes or Finder, try performing another hard reset while its plugged into the computer. If the second hard reset doesn’t work, move onto the next step where I’ll discuss your repair options.

If your iPad isn’t recognized by iTunes or Finder at all, there’s either a problem with your charging cable (which we helped you troubleshoot earlier in the article), or your iPad has a hardware issue. In the final step of this article, we’ll help you find your best repair option.

Advanced Software Troubleshooting Steps

It’s possible your iPad won’t turn on due to a deeper software problem. The steps below will walk you through more in-depth software troubleshooting steps that should fix a lingering issue. If these steps don’t fix the problem with your iPad, I’ll help you find a reliable repair option.

Reset All Settings

This reset restores everything in Settings back to factory defaults. Your Settings will be just like they were when you first bought your iPad. This means you’ll have to reset your wallpaper, reenter your Wi-Fi passwords, and more.

To Reset All Settings on your iPad go to Settings -> General -> Transfer Or Reset iPhone -> Reset -> Reset All Settings. Then Reset All Settings again to confirm your decision.

Your iPad will turn off, complete the reset, and turn on again when the reset is complete.

Put Your iPad In DFU Mode

DFU stands for Device Firmware Update. Every line of code on your iPad is erased and reloaded, restoring your iPad to its factory defaults. This is the deepest type of restore you can do on an iPad, and it’s the last step you can take to completely rule out a software problem.

DFU Restore iPads With A Home Button

1. Connect your iPad to your computer using a charging cable.
2. Press and hold both the power button and Home button until the screen goes black.
3. After three seconds, let go of the power button while continuing to hold the Home button.
4. Keep holding the Home button until your iPad shows up on your computer
5. Click Restore iPad on your computer screen.
6. Click Restore and Update.

Check out our video tutorial if you need help putting your iPad in DFU mode.

DFU Restore iPads Without A Home Button

1. Connect your iPad to your computer using a charging cable.
2. Press and hold the Top button for three seconds.
3. While continuing to press and hold the power button, press and hold the volume down button.
4. Hold both buttons down for approximately ten seconds.
5. After ten seconds, release the Top button, but continue holding down the volume button until your iPad shows up on your computer.
6. Click Restore iPad.
7. Click Restore and Update.

Note: If the Apple logo appears on your iPad display after Step 4, you’ve held the buttons for too long and will start again.

Repair Options

If you recently dropped your iPad, or if it has been exposed to liquid, it probably isn’t turning on because of a hardware issue. You can take your iPad into your local Apple Store, just make sure to schedule a Genius Bar appointment first. Apple also provides support online and through the mail.

If you have AppleCare+, that’ll probably be your cheapest option. However, AppleCare+ doesn’t cover liquid damage, so a technician may not touch it at all.

iPad Won’t Turn On: Fixed!

Your iPad has turned back on! We know it’s frustrating when your iPad won’t turn on, so I hope you’ll share this article on social media with your family and friends if they experience the problem too. If you have any other questions, leave us a comment down below.

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