How to track my state tax return

Check the Status of Your Income Tax Refund

ONLINE:

• Click on TSC-IND to reach the Welcome Page
• Select Check the Status of Your Refund found on the left side of the Welcome Page.

• You must have your social security number (or your spouse’s social security number if it is a joint return and your spouse’s number is entered first on the return) and the exact amount of the refund request as reported on your Connecticut income tax return. Enter the whole dollar amount of the refund you requested. (Do not include cents.)  For example, if you requested a refund of $375, enter 375.

NOTE: Please be aware that for all direct deposit refunds you must allow at least two business days after the date the refund is processed for the credit to be in the account.

TELEPHONE:

• Call our automated refund system 24 hours a day and check the status of your refund by calling 800-382-9463 (Connecticut calls outside the Greater Hartford calling area only) or 860-297-5962 (from anywhere).  You will need your social security number (or your spouse’s social security number if it is a joint return and your spouse’s number is entered first on the return) and the exact amount of the refund request as reported on your income tax return. Enter the whole dollar amount of the refund you requested followed by the # sign. (Do not include cents.)  For example, if you requested a refund of $375, enter 375#.  You can only check the status of the refund for the current filing season by telephone. 

Paper Returns: Due to the volume during the filing season, it takes 10 - 12 weeks to process paper returns. Until the return is processed, your return will not appear on our computer system and we will not be able to check its status or to give you information about your refund. NOTE: Please consider using one of the electronic filing options. Visit our Online Filing Page for more information.

Please Note: Even if you have an established payment plan with the Department, please understand that any refund due you from the IRS and or State of Connecticut will be applied to your bill and it is not considered your monthly installment.

More than 12 Weeks Since You Filed? If you mailed the return more than 12 weeks ago and have not received your refund or any other correspondence from DRS about your return, please contact DRS during business hours at 860-297-5962.

Refund FAQ's: Review the Refund answers in the Taxpayer Answer Center.

A Suggestion for filing your next income tax return: Most Connecticut taxpayers can use one of these paperless filing methods. Please consider one of these options when you file your next Connecticut income tax return. Visit our Online Filing Page for more information.

• Report a Lost, Stolen or Missing Refund Check or Direct Deposit
• Am I entitled to Interest on My Refund?

• Individual Account

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• Business Account

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Looking for information on your 2022 Tax Rebate eligibility?

Check your refund status

Use our Where’s my Refund tool or call 804.367.2486 for our automated refund system. 

When can you start checking your refund status? 

Both options are available 24 hours a day, 7 days a week, and have the same information as our customer service representatives, without the wait of the phone queue.

Check your refund status now
 

• How long will it take to get your refund?
• What can slow down your refund?
• Why did we make a change to your refund?

How long will it take to get your refund?

General refund processing times during filing season:

• Electronically filed returns: Up to 2 weeks
• Paper filed returns: Up to 8 weeks
• Returns sent by certified mail: Allow an additional 3 weeks 

The Where’s my Refund application shows where in the process your refund is. When we've finished processing your return, the application will show you the date your refund was sent. All returns are different, and processing times will vary. 

What can slow down your refund?

• Your return was selected for additional review. As refund fraud resulting from identify theft has become more widespread, we’re taking extra steps to review all individual income tax returns we receive to be sure refunds go to the rightful owners. Additional safeguards can mean that it takes us longer to process your refund. However, our goal is to stop fraudulent refunds before they’re issued, not to slow down your refund. Learn more about our refund review process and what we're doing to protect taxpayers. 
• Missing information or documents. If we send you a letter requesting more information, please respond quickly so we can continue processing your return.
• Errors on your return. We found a math error in your return or have to make another adjustment. If the adjustment causes a different refund amount than you were expecting, we will send you a letter to explain the adjustment.
• Problems with direct deposit. If you requested direct deposit, but the account number was entered incorrectly, your bank won't be able to process the deposit. When this happens, your bank notifies us, and we will manually re-issue your refund as a check. This process could take up to 2 weeks between the time we receive notification from the bank and when you receive the check.

Tips to help us process your return smoothly.

Why is your refund different than you expected?

Errors or missing information

If your tax return had one or more errors, we may need to adjust your return leading to a different refund amount than you claimed on your return. We will send you a letter explaining the adjustments we made and how they affected your refund. If you have questions about the change, please call Customer Services. 

Tax refund offsets - applying all or part of your refund toward eligible debts

• If you owe Virginia state taxes for any previous tax years, we will withhold all or part of your refund and apply it to your outstanding tax bills. We will send you a letter explaining the specific bills and how much of your refund was applied. If you have questions or think the refund was reduced in error, please contact us.
• If you owe money to Virginia local governments, courts, other state agencies, the IRS, or certain federal government agencies we will withhold all or part of your refund to help pay these debts. We will send you a letter with the name and contact information of the agency making the claim, and the amount of your refund applied to the debt. We do not have any information about these debts. If you think a claim was made in error or have any questions about the debt your refund was applied to, you'll need call the agency that made the claim.  

If you have a remaining refund balance after your debts are paid, we will send a check to the address on your most recent tax return. We cannot issue reduced refunds by direct deposit.

For more details about state and federal offset programs, see Why Was Your Refund Reduced or Withheld (Offset)?

Why did you receive a check when you requested direct deposit?

You will receive a check if: 

• Your refund was reduced because we withheld part of your refund to pay authorized debts as explained above.
• We adjusted your refund amount. We will send you a letter explaining why the refund was adjusted.
• Your bank account information was incorrect or the bank account was closed.
• You provided a routing number for a bank located outside the territorial jurisdiction of the United States. Due to electronic banking rules, we cannot make direct deposits to or through international financial institutions.

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