Platform-Specific Advisory
Facebook Marketplace
Marketplace is a destination on Facebook where people can discover, buy and sell items. People can browse listings, search for items for sale in their area or find products available for delivery.
Facebook Marketplace does not process payments on the platform, and transactions are conducted off-platform.
Tips for transacting safely on Facebook Marketplace | No of Scam Reports: | |
Verification of seller identity | All Facebook users (buyers and sellers) can create an account with email verification. Users are allowed to list items for sale on Facebook Marketplace. Spend a few minutes learning more about a seller by looking at their profile to see the friends that you may have in common, reviewing their Marketplace activity and reviewing any ratings that they may have received. | |
Use of in-platform secure payment solutions | Facebook Marketplace does not process payments on the platform, and transactions are conducted off-platform. You can safeguard your transactions by using secure person-to-person payment solutions. Alternatively, consumers can choose to meet in-person to complete the transaction, and perform payment after receiving the items. If you have questions or concerns about an order you place, or the products, you should contact the third-party seller directly before completing your transaction. | |
Maintenance of transaction records and user data | Facebook Marketplace does not process payments on the platform, and transactions are conducted off-platform. As such, Facebook Marketplace may not have visibility or information on a user’s transactions. You can do your part by keeping all communication with sellers within the platform. This will help you find your communication records should you have problems with your transactions. Where appropriate, information may be made available to regulators, law enforcement or others who are investigating scams. | |
Reporting and dispute resolution mechanism | Facebook Marketplace allows users to report sellers or suspicious listings to the platform for review against our Commerce Policies. Users can report through the following steps, and look for a Report link on the listing or on the seller's Marketplace profile. Users can also leave reviews and ratings to inform the community about their experience. | |
Other features | We encourage users to follow basic safety and health guidelines when transacting. If users plan to meet in person, we recommend arranging the meeting in a public, well-lit area. They can create and share their meeting plan with a trusted friend or family member through Messenger. You may also refer to other safety guidelines, which can be found here: //www.facebook.com/help/1156544111079919 |
No of Scam Reports: | |
Tips for transacting safely on Facebook Marketplace | |
Verification of seller identity | |
All Facebook users (buyers and sellers) can create an account with email verification. Users are allowed to list items for sale on Facebook Marketplace. Spend a few minutes learning more about a seller by looking at their profile to see the friends that you may have in common, reviewing their Marketplace activity and reviewing any ratings that they may have received. | |
Use of in-platform secure payment solutions | |
Facebook Marketplace does not process payments on the platform, and transactions are conducted off-platform. You can safeguard your transactions by using secure person-to-person payment solutions. Alternatively, consumers can choose to meet in-person to complete the transaction, and perform payment after receiving the items. If you have questions or concerns about an order you place, or the products, you should contact the third-party seller directly before completing your transaction. | |
Maintenance of transaction records and user data | |
Facebook Marketplace does not process payments on the platform, and transactions are conducted off-platform. As such, Facebook Marketplace may not have visibility or information on a user’s transactions. You can do your part by keeping all communication with sellers within the platform. This will help you find your communication records should you have problems with your transactions. Where appropriate, information may be made available to regulators, law enforcement or others who are investigating scams. | |
Suspicious accounts/listing Reporting and Dispute resolution mechanism | |
Facebook Marketplace allows users to report sellers or suspicious listings to the platform for review against our Commerce Policies. Users can report through the following steps, and look for a Report link on the listing or on the seller's Marketplace profile. Users can also leave reviews and ratings to inform the community about their experience. | |
Tips for transacting safely on Amazon.sg | |
Other features | |
We encourage users to follow basic safety and health guidelines when transacting. If users plan to meet in person, we recommend arranging the meeting in a public, well-lit area. They can create and share their meeting plan with a trusted friend or family member through Messenger. You may also refer to other safety guidelines, which can be found here: //www.facebook.com/help/1156544111079919 |