Bissell pet stain eraser wont turn on

Lightweight portable hand vacuum made by Bissell that works in homes with pets and upholstery. Features three attachment tools.

The device won't turn on when the power button is depressed.

****IMPORTANT* ALWAYS TURN UNIT OFF PRIOR TO CHARGING. First insert the charging adapter plug into the charging port on the back of the device. Plug the adapter into the wall outlet. The power LED lights will illuminate when charging. Charge the unit completely for 5 hours prior to first use. NOTE: The charge light will turn RED during charging and turn OFF once it is fully charged. The adaptor may become warm during charging-this is normal.***

The device does not have sufficient suction.

In order to empty the dirt container, first power off the unit. Then push the release button holding the hand vacuum vertically to release the dirt cup. Next, grasp filter tabs and pull vertically to remove filter cup. Now empty dirt waste. Place filter back into the dirt cup and attach dirt cup to the hand vacuum. You'll know it is secured when it snaps into place. NOTE: The dirt cup should be emptied before debris reaches the FULL line on the cup.

Position container correctly and snap firmly into place.

Turn the power OFF. Remove the filter as directed in removing filter guide. Tap the filter firmly against the inside of a waste container to remove any visible dirt. NOTE: After heavy usage, you may clean the filter and filter cup by washing it gently by hand in warm water and mild dish detergent. Rinse thoroughly ad make certain it is completely dry before replacing the filter.

Follow our replacing filter guide to remove the filter.

See troubleshooting step Battery is Fully Depleted.

Debris can be seen escaping from the vacuum while in use.

Empty the dirt container see troubleshooting step Dirt Container is Full.

Check the filter in the device for proper installation. Remove the filter and reinstall correctly. Make sure all components fit together tight.

The vacuum does not charge while connected properly to a wall outlet.

Set the hand vacuum in the OFF position to allow the batteries to charge fully.

Use only the charger that came with the device to charge the batteries.

The vacuum does not run as long as it used to.

See troubleshooting step Battery is Fully Depleted.

Charging the device longer than the recommended time damages the component. The recommended charging time is 5 hours.

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In this post, we share with you the Bissell Pet Stain Eraser troubleshooting and error codes.

No matter the issue, you can quickly find a solution and get cleaning with your handheld machine in no time at all. Use the quick navigation tab below to jump to a specific section of this guide.

Bissell Pet Stain Eraser Error Codes

The Bissell Pet Stain Eraser has three light indicators at the top of the machine: POWER, SPRAY, and BRUSH. Use the Bissell Pet Stain Eraser error codes below to understand what they mean:

1. Red light flashes above the power button

If the red light flashes above the power button, the Bissell Pet Stain Eraser is experiencing the safety shut off. Remove the charger and turn the machine off for 10 minutes. Try to turn the machine back on. 

2. Red light flashes above the power button and white light flashes above the spray button

If the red light flashes above the power button and white light flashes above the spray button, the Bissell Pet Stain Eraser is experiencing the safety shut off. Remove the charger and turn the machine off for 10 minutes. Try to turn the machine back on. 

3. Red light flashes above the power button and all 3 white lights flash in battery

If the red light flashes above the power button and all 3 white lights flash in battery, the Bissell Pet Stain Eraser is experiencing a battery error. Turn the machine off for 1 minute then charge the machine.

4. Red light flashes above the power button and white light flashes above the brush roll button  

If the red light flashes above the power button and white light flashes above the brush roll button, the Bissell Pet Stain Eraser is experiencing a brush roll obstruction. Perform brush roll maintenance.

Bissell Pet Stain Eraser Troubleshooting

Whether your Bissell Pet Stain Eraser is experiencing loss of suction or no spray at all, you can always troubleshoot any issue. Below are 5 Bissell Pet Stain Eraser problems and their solutions:

1. Reduced suction or no suction

If Bissell Pet Stain Eraser has reduced suction or no suction at all, it could be because of:

• Dirty water tank is full - Empty the dirty water tank.
• Dirty water tank drain plug is loose - Check the plug for a snug fit.
• Batteries are weak or undercharged - Recharge according to instructions.
• Dirty water tank is not properly installed - Snap the tank into place.

2. Reduced suction or no suction on the window tool (select models)

If Bissell Pet Stain Eraser has reduced suction or no suction at all on the window tool, it could be because of:

• Nozzle improperly installed - Remove and reinstall the nozzle. Remove the clean water tank and locate the latch at the top of the nozzle. Pull the tab and rotate back to separate it from the unit. Replace the front nozzle by hooking the lower edge onto the unit and snapping it into place. Now, place the clean water tank back into the unit. 
• Squeegee is tilted away from the window - Ensure the squeegee is against the window.
• Improperly attached window tool - Remove and reinstall the window tool.

3. Reduced spray or no spray

If Bissell Pet Stain Eraser has reduced spray or no spray at all, it could be because of:

• Solution/clean tank is empty - Refill the solution/clean tank.
• Pump is not primed - While the unit is turned on, press the spray trigger and gently rock the Pet Stain Eraser back and forth.
• Batteries are weak or undercharged - Recharge according to instructions.
• Spray tip is clogged - Rinse the tip with clean water and use a paperclip if needed, then replace it back on the machine.
• Formula line is clogged - Rinse the tip with clean water and use a paperclip if needed, then replace it back on the machine.
• Clean tank is not fully inserted - Ensure the clean tank is securely seated by removing and then replacing.

4. Not turning on (no power) and not charging

If you feel your Bissell Pet Stain Eraser has no power and/or not charging, the charger plug or cord may not be connected properly. Make sure the charger plug is completely plugged into an outlet and the charging cord is plugged into the port found on the back of the unit. Blue lights on top of the battery should illuminate.

When the charging cord is plugged in, are all 3 blue lights blinking? If not, unplug the machine from the wall and test a different device in the same outlet. If the outlet does not work for the other device, test the charger in a different electrical outlet. Be sure to charge the unit for 4 hours prior to first use.

If the Bissell Pet Stain Eraser is still not turning on or not charging, you may be using the incorrect charger. Use only the charger that came with your machine. The model number on the back of the charger should be SSA-100060US for Bissell Pet Stain Eraser.

Unplug the charger from both the machine and outlet. Run your hand over the entire length of the cord and check for any damage, rips, or punctures. Inspect the prongs for damage. If damaged, buy a new charger.

5. Unit is leaking

If Bissell Pet Stain Eraser is leaking, it could be because of:

• Formula tank is not properly seated - Ensure the tank is fully seated.
• Dirty tank plug is not sealed properly - Ensure the plug has a snug fit.
• Dirty tank is full - Empty the tank and replace it back on the machine.
• Unit is not level - When using the machine, make sure to always use it at an upright level position.

Bottom Line

And there you have it, the complete troubleshooting guide for Bissell Pet Stain Eraser and its error codes. Remember, your machine comes with a two-year limited warranty. If you are ever in doubt, Contact Bissell Consumer Care to locate a Bissell Authorized Service Center in your area. 

Related articles:

• How to use Bissell Pet Stain Eraser
• How to clean Bissell Pet Stain Eraser

Why is my Bissell Pet Stain Eraser not turning on?

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